Customer Service

Orders placed after 12:00 noon (CST) Friday, Saturday or Sunday will be processed Monday.

All items are made to order and ship within 7-14 business days. Please contact us if you need help placing your order.

  • International orders  – $10.00 shipping
  • US and Canada orders  – Free shipping

 

OTHER SHIPPING CATEGORIES

If for any reason you are not satisfied with your ONLINE order, please return items (via mail) within 5 days of receipt.

Merchandise must be in new condition with tags attached and must be accompanied by the original receipt or invoice.

Refunds will be made to the original form of payment.

If you no longer have the packing invoice, you may print a copy from the My Account area.

Gift cards are non-refundable.

*If the return is a result of our error, please email us at Client Services sales@flowbytaradavis.com and we will issue a credit for the return shipping charges.

 

RETURN POLICY

You may return your online purchase by mail within 5 days of receipt to comply with the online return policy.

1. Please fill out the enclosed Return Form completely and keep a copy for your records.

2. Securely package the new, unworn item(s) with tags attached along with the completed Return Form. You may use the original box for the return shipment.

3. We recommend sending returns via insured, traceable mail to ensure safe delivery. Flow is not responsible for lost return shipments.

4. Use the address label included on your invoice.
The address is:
Flow by Tara Davis
PO BOX 691145
Mint Hill, NC 28227

5. The return will be refunded to the original form of payment used for purchase. Allow 2-3 business days from the shipping date for the account to be credited and 1-2 billing cycles for the refund to appear on the credit card statement.

EXCHANGE POLICY

Because merchandise quantities are limited, we strongly recommend that you do not exchange items as it is likely that the item(s) you want will no longer be available. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item for a refund. When we receive your return, we’ll issue a refund.If the item was sent to you as a gift, the refund will be credited to the original credit card used for the payment. We will make every effort to honor exchange requests provided the merchandise requested is still available.

If you’d like to make an exchange, list the item(s) you would like to receive on the Return Form included with your order. You will receive an email confirming that we are processing your return, followed by a separate email detailing the availability and/or shipping status of your exchange. Available item(s) will be sent via standard shipping to the shipping address on your invoice. There are no additional shipping & handling charges for exchanges.

Please note that in the event that your exchange requires additional funds, the credit card initially used to purchase your order will be charged the difference. We are not able to accept personal check payments with your return. We are unable to honor previous sale prices or promotions when you place your new order.

PRIVACY POLICY

Flowbytaradavis.com recognizes that you value the privacy of your personal information and how it is utilized. We value your trust and continued patronage and will make every effort to use the information in a manner that will benefit your overall shopping experience.

 

 

INFORMATION WE COLLECT AUTOMATICALLY

Our web server will automatically recognize and store the following information: browser type and version, IP address, operating system, URL, pages visited, time spent on each page.

 

 

USAGE OF INFORMATION COLLECTED

The information collected automatically is primarily used to improve our website and enhance your shopping experience. For example, an infrequently visited page may be eliminated. In addition, we will utilize the information for product offerings or to improve navigation throughout the site.

 

HOW WE USE COOKIES

You do not need to accept or use cookies to shop at Flowbytaradavis.com

 

INFORMATION YOU PROVIDE

Flowbytaradavis.com receives and stores information you provide when placing an order, entering a promotional event or requesting email announcements. Name, address and phone number are required when you place an order. Email addresses are utilized to confirm that orders have been placed or shipped and provide customers with new product announcements and special savings. NO credit card information is saved or stored by Flowbytaradavis.com

 

USAGE OF INFORMATION PROVIDED

Flowbytaradavis.com recognizes that privacy of personal information is of the utmost importance. Therefore, information will only be kept in house.

 

CONSENT

By accessing the Flowbytaradavis.com website to gather information or place product orders, you consent to our collection and use of your personal information.

 

QUESTIONS OR SUGGESTIONS

If you have questions or suggestions CONTACT US

 

CHANGES TO THE  flowbytaradavis.com  PRIVACY POLICY

It may be necessary for the Flowbytaradavis.com company to make changes to this privacy policy. If changes are made, they will be announced on this page.